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Everything you need to know about hiring with Zelf. Pick a topic below or search for your question.

Getting Started

How to Get Started with Zelf

Five minutes. That’s all it takes to go from downloading the app to unlocking a car.

Who Can Hire a Zelf Vehicle?

Here’s what you need. It’s straightforward.

How Pricing Works

Pay by the hour, up to a daily cap. You’ll never pay more than the daily cap in a single day.

Your Vehicle

Vehicle Guides

Every Zelf vehicle has its own guide — short videos and simple steps. Check them out before you book.

Unlocking, Locking, and Your Phone

Your phone is the key. No physical keys to collect, no keys to return.

Returning Your Vehicle

Bring the car back to an approved Zelf station, or the van back to the same depot you collected from.

Extending Your Booking

Need the car or van for a bit longer? No problem — extend in the app, no extra fee.

Van Hire

Free Parking for Your Car

Drive to our depot, leave your car in free on-site parking, take the van, and drive home in your own car when you’re done.

If Something Goes Wrong

Vehicle Not Where You Expected?

You’ve arrived at the station and the car isn’t there. Here’s what to do.

Broken Down? Here’s What to Do

Who to call, what happens next, and whether you’ll have to pay for anything.

In an Accident? Follow These Steps

Take a breath. Here’s exactly what to do, step by step.

How to Report Damage

Spotted something? Report it through the app before you drive away.

Zero Liability — What’s Covered and What’s Not

Every Zelf booking comes with comprehensive insurance. Follow the rules and you’ve got Zero Liability.

Your Account

Business Accounts

If your business needs vehicles regularly, a Zelf Business Account might be the right fit.

Still can’t find what you need?

Call us on 0345 034 3838 or email info@zelf.co.uk — we’re here to help.