How can we help?
Everything you need to know about hiring with Zelf. Pick a topic below or search for your question.
Getting Started
Getting Started
How to Get Started with Zelf
Five minutes. That’s all it takes to go from downloading the app to unlocking a car.
Who Can Hire a Zelf Vehicle?
Here’s what you need. It’s straightforward.
How Pricing Works
Pay by the hour, up to a daily cap. You’ll never pay more than the daily cap in a single day.
Your Vehicle
Your Vehicle
Vehicle Guides
Every Zelf vehicle has its own guide — short videos and simple steps. Check them out before you book.
Unlocking, Locking, and Your Phone
Your phone is the key. No physical keys to collect, no keys to return.
Returning Your Vehicle
Bring the car back to an approved Zelf station, or the van back to the same depot you collected from.
Extending Your Booking
Need the car or van for a bit longer? No problem — extend in the app, no extra fee.
Van Hire
Van Hire
Free Parking for Your Car
Drive to our depot, leave your car in free on-site parking, take the van, and drive home in your own car when you’re done.
If Something Goes Wrong
If Something Goes Wrong
Vehicle Not Where You Expected?
You’ve arrived at the station and the car isn’t there. Here’s what to do.
Broken Down? Here’s What to Do
Who to call, what happens next, and whether you’ll have to pay for anything.
In an Accident? Follow These Steps
Take a breath. Here’s exactly what to do, step by step.
How to Report Damage
Spotted something? Report it through the app before you drive away.
Zero Liability — What’s Covered and What’s Not
Every Zelf booking comes with comprehensive insurance. Follow the rules and you’ve got Zero Liability.
Your Account
Your Account
Business Accounts
If your business needs vehicles regularly, a Zelf Business Account might be the right fit.
Still can’t find what you need?
Call us on 0345 034 3838 or email info@zelf.co.uk — we’re here to help.














