If Something Goes Wrong
Broken Down? Here’s What to Do
Warning light, flat battery, electrical fault, tyre gone — whatever it is, stop somewhere safe and call the breakdown line.
Breakdown line: 0333 207 9654
Call this number straight away. It covers every Zelf vehicle. You don't need to call the manufacturer — our breakdown provider handles everything.
What happens next
If they can fix it at the roadside, you carry on once it’s safe. If the vehicle needs towing, the breakdown provider sorts recovery. Let us know through the app once that’s confirmed.
If it can’t be fixed in time for you to finish your trip, we’ll try to get you a replacement vehicle. If we can’t, we’ll refund the unused portion of your booking. That’s our commitment.
While you wait
Stay with the vehicle somewhere safe. Follow any instructions from the breakdown provider or emergency services.
Will I have to pay for anything?
No — as long as the breakdown wasn’t caused by something you did. A genuine mechanical or electrical fault is covered. See our Zero Liability guide and Schedule B for the full picture.