How to Report Damage

Spotted something? Report it through the app. Here’s when and how.

Before you drive

When you start your booking, the app shows any damage already on record. Walk around the vehicle and check it against what’s shown. If you see anything new — a scratch, a dent, a scuff — report it in the app before you drive off.

This matters. If you don’t flag visible damage before you leave, we might have to treat it as damage from your booking. Your pre-booking photos are your proof it was already there.

During your booking

If you notice damage during your hire, report it straight away. Go to the help section in the app, tap Report Damage, and follow the prompts. Photos and a short description are all we need.

Why it matters

The photos you take at the start and end of every booking are your evidence. They protect you. Report promptly and we deal with it fairly. Skip the photos and it gets harder for us to help.