Vehicle Not Where You Expected?

You’ve arrived at the station and the car isn’t there. Here’s what to do.

First — check you’re in the right spot

Tap the map link in the app to make sure you’re at the exact station, you can navigate to the vehicle using the app.

Have a look around

The car might be parked a few metres from the pin — have a quick scan of the immediate area. The vehicle should be sign written in our Zelf signage

Still can’t find it?

Call us on 0345 034 3838. We can see the vehicle’s live GPS location and tell you exactly where it is — or sort out an alternative if something’s gone wrong.